Privacy Policy

Effective Date: February 10, 2025

At Heart 2 Heart Senior Placement ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website or services. By accessing or using our website, you consent to the practices described in this policy.

Our website is owned by Heart 2 Heart Senior Placement, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Heart 2 Heart Senior Placement, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Heart 2 Heart Senior Placement website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Information We Collect

When you use the Heart 2 Heart Senior Placement website, we may collect the following types of personal information:

• Device Information: Includes your web browser, IP address, device type, and cookies.

• Personal Information: Includes your name, address, email, phone number, payment details, and other information you provide through forms or during registration.

• Usage Information: Data about your interactions with our website, including pages viewed and search terms.

2. How We Use Your Information

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website.

We use the information collected to:

• Provide and improve our services.

• Communicate with you regarding your inquiries or services.

• Process payments and transactions.

• Prevent fraud and abuse of our website.

• Comply with legal obligations.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You may choose not to provide us with your personal data, and most of the website's features will remain accessible. However, certain services, such as signing up for our Newsletter or submitting an inquiry may require specific information. Users who are uncertain about what information is mandatory are encouraged to contact us via rich@h2hseniorplacement.org for clarification.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to track your usage, personalize content, and enhance your experience. You may manage your cookie preferences through your browser settings. Please see our Cookies Policy for more details.

Our website contains links to social media platforms (e.g., Facebook, Instagram, YouTube). These platforms may use cookies or tracking technologies to collect data about your interaction with their services. When you click on these links, you will be directed to the respective platform, and their privacy policies and cookie practices will apply.

We recommend reviewing the privacy policies of these platforms to understand how they collect and process your data:

• Facebook Privacy Policy

• Instagram Privacy Policy

• YouTube Privacy Policy

4. Third-Party Sharing:

To facilitate the services we provide, we may share your personal information with trusted third parties, including:

• Service providers (e.g., licensed care communities, real estate agents, financial planners, etc.).

• Legal and regulatory authorities if required by law.

We require these third parties to maintain confidentiality and use your information solely for the intended purpose.

Mobile Information Sharing:

• We do not share your mobile information with third parties for marketing purposes without your explicit consent.

5. Your Data Rights:

Under the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other privacy laws, you have the following rights:

• Right to Access: You can request to know what personal data we collect and how we use it.

• Right to Deletion: You can request that we delete your personal data.

• Right to Opt-Out: You can opt out of the sale of your personal data (California residents).

• Right to Rectification: You can request corrections to inaccurate data.

• Right to Restrict Processing: You can limit how we process your data.

• Right to Portability: You can request a copy of your personal data in a structured format.

For California residents, we comply with the CCPA, which provides additional rights. You can exercise your rights by contacting us at help@h2hseniorplacement.org.

Opt-Out Rights:

You have the right to opt out of receiving SMS messages from us at any time. To opt out, please reply 'STOP' to any message you receive from us or contact us at help@h2hseniorplacement.org for assistance

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Data Transfer Commitment:

• We commit not to transfer your personal data to external organizations without your explicit consent, except as required by law. We implement strict access controls and regular audits to prevent unauthorized sharing of your data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill our services or comply with legal obligations. After this period, we securely delete or anonymize your data.

7. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

8. Security of Your Information

We take reasonable precautions to protect your data, including using encryption and secure servers. However, no data transmission over the internet is fully secure.

9. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

10. Legal Disclosure:

We may disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Please review the policy regularly.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at help@h2hseniorplacement.org.